Help & Support
Due to the ongoing COVID-19 global pandemic, we have had to make a small change to our customer service hours. We are doing this to ensure the health and safety of our staff, whilst making sure we continue to provide the support you need.
You can now contact our Customer Support team by phone or via Live Chat
any time between the hours of 3am and midnight, 7 days a week.
You can also still contact us via email 24/7, but please be aware it may take a little longer than usual to receive a reply.
- You may be able to find an answer to your query in our FAQs, so make sure you check there first
- Want to Take a Break or Self-Exclude? You can still do this online: go to the Responsible Gaming tab in My Account and select the length of time you wish to close your account for.
- You can choose to set a Net Deposit Loss Limit. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours. For full info and to set your limit, visit the cashier.