HELP & SUPPORT

You can now contact our Customer Support team by phone between 8am to 8pm or via Live Chat any time between the hours of 7am to 10:30pm, 7 days a week.

You can also still contact us via email 24/7, but please be aware it may take a little longer than usual to receive a reply.

Don’t forget:
  • You may be able to find an answer to your query in our FAQs, so make sure you check there first
  • Want to Take a Break or Self-Exclude? You can still do this online: go to the Responsible Gaming tab in My Account and select the length of time you wish to close your account for.
  • You can choose to set a Net Deposit Loss Limit. This limit caps the net amount you can lose daily, weekly or monthly - the choice is yours. For full info and to set your limit, visit the cashier.
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An agent from our Support Team will answer your questions in real time online.

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Email us

For all account-related queries - support@magicalvegas.com

For all promotion-related queries - promotions@magicalvegas.com

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Magical Vegas

Daub Alderney Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39022.

Daub Alderney Limited is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain. Our principal postal address is Inchalla, Le Val, Alderney, Channel Islands GY9 3UL.

Please gamble responsibly and only spend what you can afford. For help and support with any gambling related issues, please contact BeGambleAware at https://www.begambleaware.org/ and 0808 8020 133.
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