5.1 Net Deposit Loss Limit
Players are given the opportunity to set a Net Deposit Loss Limit in the Cashier.
Players can adjust their daily, weekly and monthly net deposit limits up or down as they prefer up to a maximum allowable limit set by the operator.
Net Deposit loss is defined as the difference between the amount a player has deposited and withdrawn i.e. if you deposit £20 and then go on to withdraw £15, your Net Deposit loss would be £5.
This is a shared limit across our partner sites: KittyBingo.com, LuckyPantsBingo.com, SpinandWin.com, MagicalVegas.com, RegalWins.com, LuckyVIP.com, KingJackCasino.com, Aspers.com.
Any adjustment to limits or deposit metrics will automatically adjust all other accounts related to the player across the partner sites.
Once a player has reached their allowed or set limit, they will not be able to deposit until the tallies are refreshed after the timeframe set by the player.
Players can contact the support team for assistance in setting or amending their limits as well as more information on increasing their limits should they wish to do so.
5.2 Take a Break
Players have the option to request to “Take a Break” at any time. Players can contact the Support Team and request to “Take a Break” for the following
- 24 hours
- 48 hours
- 7 days
- 1 month.
Once the “Take a Break” period has lapsed, the Player Account will be re-opened and the player will be sent a notification by e-mail. During a “Take a Break” period, customers cannot re-open their Player Account.
If players would like a longer “Take a Break” period (up to a maximum of 6 weeks), they can contact the Support Team on 0800 279 3221 (Toll Free) or 0203 544 6725 (Landline) or by emailing [email protected].
Any player who wishes to restrict himself/herself from gambling at magicalvegas.com can make use of our self-exclusion policy at any point in time. Upon such a request from a player, we shall close the player’s player account on all sites operated by Daub Alderney. The period of self-exclusion shall be for a minimum period of 6 months up to a maximum of 5 years. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months. During an exclusion period, the account cannot be re-opened for any reason. A player can self-exclude at any time by contacting our customer support team with the player’s username and registered email details of the account which is to be closed. We will retain records relating to all self-exclusions for as long as is needed to enable our self- exclusion procedures to be implemented.
Player accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion period has expired. Upon expiry of the self-exclusion period a player may request to re-open a closed player account by contacting our customer support team with the details of the player account to be re-opened. When a request to re-open is made, a player will need to wait for a 24-hour cooling off period before that the player account can be re-activated. We will take all reasonable steps to ensure that whilst a player is self-excluded and after the self-exclusion period has lapsed, the player does not receive any marketing material from us.
A self-excluded player accepts that we have no responsibility or liability whatsoever if the player continues to deposit and wager using other Player Accounts that have not been disclosed to us or that have been opened using different details or if the player successfully opens up a new Player Account with different personal registration information.
If required, software is available to prevent an individual computer from accessing gambling internet sites. You can find more information on this at www.cybersitter.com and www.netnanny.com.
For more information, please refer to our Responsible Gaming Page.
5.4 Game Session Reminders
Players have the option to set a game session reminder and select a frequency at which the reminder will appear during their gaming sessions before commencing game play. Game session reminders will take into account real money bets only. Players can set their session reminders by visiting the Responsible Gaming Page.
5.5 Getting Help
We want you to enjoy your time on the site, and as such encourage you to gamble responsibly while on magicalvegas.com.
You should never gamble if it interferes with your daily responsibilities or your recovery from any dependency.
Magicalvegas.com support the work of Gamcare, the national resource for gambling related problems, educational resources, and training to ensure gaming remains a positive experience.
Gamcare can be contacted through their website: www.gamcare.org.uk or on 0808 8020 133.
If you feel you have a gambling problem, please ask yourself the following questions, the more you answer "yes" the more likely it is you have a gambling problem:
- Spending more money and time on gambling than you can afford.
- Finding it hard to manage or stop your gambling.
- Having arguments with family or friends about money and gambling.
- Losing interest in usual activities or hobbies like going out with friends or spending time with family.
- Always thinking or talking about gambling.
- Lying about your gambling or hiding it from other people.
- Chasing losses or gambling to get out of financial trouble.
- Gambling until all your money is gone.
- Borrowing money, selling possessions, or not paying bills in order to pay for gambling.
- Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz.
- Neglecting work, school, family, personal needs, or household responsibilities because of gambling.
- Feeling anxious, worried, guilty, depressed, or irritable.